Connor’s Bakery
Last Updated: March 2025
1. Introduction
At Connor’s Bakery, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller Contact Information
Data Manager: Ms. Ola Wrobel
Address: Connor’s Bakery, 50 Rugby Road, Hinckley, Leicestershire, LE10 0QD
Email:info@connorsbakery.com
Phone: (01455) 634853
If you have any questions about this policy or how we handle your data, please contact us using the details above.
3. Personal Data We Collect
We collect and process the following types of personal data:
- Identity Data: Name, email address, phone number, and postal address.
- Transaction Data: Purchase details, payment information (processed securely by third-party providers), and order history.
- Technical Data: IP address, browser type, and cookies (see Section 8 on Cookies).
- Marketing Preferences: Your preferences for receiving marketing communications.
4. How We Use Your Data
We use your personal data for the following purposes:
- To fulfil your orders: Processing transactions and delivering baked goods.
- Customer service: Handling enquiries, complaints, and requests.
- Marketing (if opted-in): Sending promotional materials and updates.
- Website improvement: Analysing user behaviour to enhance website functionality.
- Legal obligations: Complying with applicable laws and regulations.
5. Lawful Basis for Processing
Under the UK GDPR, we process personal data based on the following lawful grounds:
- Contractual necessity: To fulfil your orders and provide customer service.
- Legitimate interests: To improve our products, services, and marketing efforts.
- Legal obligations: To comply with financial, tax, and consumer protection laws.
- Consent: For marketing communications (you can withdraw consent at any time).
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined above:
- Order records: Kept for six years for accounting and tax purposes.
- Marketing data: Retained until you opt out.
- Customer enquiries: Stored for up to one year unless further action is required.
7. Data Sharing & Third Parties
We do not sell or rent personal data. However, we may share your data with:
- Payment providers: To process secure transactions.
- Delivery services: To fulfil orders.
- IT and analytics providers: To maintain our website and business operations.
- Legal authorities: If required by law.
All third parties are required to comply with data protection regulations.
8. Cookies & Website Tracking
Our website uses cookies to enhance your experience. These include:
- Essential Cookies: Necessary for website functionality.
- Analytical Cookies: To understand website usage.
- Marketing Cookies: For targeted advertisements (with consent).
You can manage your cookie preferences via your browser settings.
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of your data.
- Correction: Rectify inaccuracies in your data.
- Erasure: Request deletion of your data (subject to legal exceptions).
- Restriction: Limit how we process your data.
- Objection: Object to processing based on legitimate interests.
- Portability: Request transfer of your data to another provider.
- Withdraw Consent: Opt out of marketing communications at any time.
To exercise these rights, contact us atinfo@connorsbakery.com.
10. Data Security
We implement security measures to protect your data from unauthorised access, alteration, or disclosure. These include:
- Encryption of sensitive data.
- Secure access controls.
- Regular data protection audits.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where necessary, we will notify you via email.
12. Complaints & Supervisory Authority
If you have concerns about our data practices, please contact us first. If you are unsatisfied, you have the right to complain to the UK Information Commissioner’s Office (ICO):
Website:www.ico.org.uk
Phone: 0303 123 1113
For any questions regarding this Privacy Policy, please contact us atinfo@connorsbakery.com or call(01455) 634853.